After-hours intake for law firms: what the numbers measured, and what firms actually run
Six exercises measured how law firms answer a new inquiry. Only one called after five. The two that did, and seven arrangements practitioners describe.
Search
All 29 published pages are listed below, which is every route in the sitemap except this one. Typing narrows the list. With scripting turned off the full list is the page, so nothing here needs a script to be useful.
29 pagestitles and descriptions, not page bodies
Research
8
How many times should a law firm follow up? Where that number came from
Four pages give four different follow-up counts, three of them ranked. Two rest on one business-to-business sales statistic whose named origin cites nothing. The trail, hop by hop.
Law firm intake metrics: the numbers you can produce, and where the published benchmarks come from
Five of the seven pages we captured publish an intake benchmark. We followed the citations: both that link a source lead somewhere the figure is not.
Law firm lead response time: what the five-minute rule actually rests on
The five-minute rule traced to the study it comes from: six companies, 2007, measuring contact and qualification rather than signed clients.
Personal injury intake is a funding decision: what a contingency firm commits when it says yes
Five captured pages on personal injury intake cover screening, triage and declining. None covers what accepting a case costs the firm. This page does.
Should lawyers do their own intake calls? The two camps are answering different questions
Two identified sources take opposite positions on whether lawyers should take first calls, and neither has measured anything. They are not arguing about the same thing, and the difference tells you which answer is yours.
What missed calls cost a law firm: the arithmetic behind the number
The cost-of-missed-calls figure is a three-term multiplication with unsourced inputs. What the published methods actually produce, and what has really been measured.
Who should sit your intake seat: what an intake hire, a call centre and an answering service each cost, and what each one fails at
Almost every page comparing these options is published by a party selling one of them. The first published answering-service rate card in our evidence, converted to a per-minute unit, plus the only pay figures for the in-house seat and the seat described by people who sat in it.
Software
2
Clio Grow vs Lawmatics: neither publishes what intake costs, and they answer the handoff question differently
A head-to-head built from dated official captures. Both vendors make the price of an intake-capable configuration unreadable, by different mechanisms, and they publish different answers to where matter data goes on conversion.
Legal intake software: 15 verified products for consumer law firms
Compare legal intake products by buyer fit, intake model, documented capability, what the pricing page actually publishes, integration availability, and the questions to verify before purchase.
Glossary
10
Conversational intake: what the term means and what the vendors document
Conversational intake replaces the static form with a qualification dialogue. What two verified vendors publish, the figures this project refused to republish, and what nothing here measures.
Form and document automation: what the term means at intake
Form and document automation turns questionnaire answers into documents. What the one verified vendor publishes, how its plans meter usage rather than seats, and the unit its pricing page never defines.
Intake CRM: what the term means and which products carry it
An intake CRM holds prospective clients as a pipeline separate from open matters. What four verified products document, what their pricing pages say, and where the evidence stops.
Intake tier gating: what the advertised entry price leaves out
Intake tier gating is the packaging pattern in which a legal software vendor advertises a low entry price and places client intake above it. Four documented instances, and why that is four observations rather than a rate.
Lead qualification: what firms screen for, and what nobody measures
Lead qualification is the intake step at which an inbound inquiry is screened for fit and either advanced or declined. The criteria practitioners name, the failure that is invisible by construction, and why no accuracy figure exists.
Lead response time: definition, and the four parameters a figure needs
Lead response time is the elapsed time from a prospective client's inquiry to a law firm's first personal reply. What any published figure means depends on four parameters, and the captured studies set them differently.
Matter handoff: the intake-to-case-system boundary, and what is documented about it
Matter handoff is where a signed intake becomes an opened matter. One crossing reaches nine case systems made by other companies. Failures go unmeasured.
Practice-management suite: what the term means for law firm intake
A practice-management suite is one system of record from first contact through the life of the matter. What six verified vendors document, where three of them place intake, and what the entry price does not buy.
Schedule rate, show-up rate and close rate: what is on the record and what is not
Three intake funnel measures named once, by one practitioner, with no definition and no benchmark anywhere in this research. What can be said, and what cannot.
Workflow automation: what the term means in law firm intake
Workflow automation runs follow-up and routing on rules the firm defines. What the two verified vendors publish, what one buyer reported it cost to configure, and why nobody has measured the cadence it executes.
Reference
9
About
Who publishes the Legal Intake Lab, what he is not, and why the authority here comes from the method rather than from practice experience.
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Disclaimer
What the Legal Intake Lab is not: not legal advice, not first-party testing, and not a promise about any product or outcome.
Glossary
Definitions used across the Legal Intake Lab, each built from dated source captures and each stating where its evidence stops.
Methodology
How the Legal Intake Lab collects evidence, what counts as a source here, what it refuses to publish, and where its evidence stops.
Privacy Policy
What the Legal Intake Lab collects, what its analytics records, and how to refuse it.
Research: how US consumer law firms run client intake
Every resource published by the Legal Intake Lab, grouped by the operational question it answers. Every published figure is attributed to a dated source snapshot.
Terms of Service
What the Legal Intake Lab is, what it is not, and the terms on which it is published.
The Crow's Signal Legal Intake Lab
Research on client intake at US consumer law firms, where every published figure is attributed to a dated source snapshot.
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